Information Domain
Focuses on the digitalization of internal processes, data quality and management, interoperability, and compliance with privacy regulations.
Process Digitalization
- Automation and re-engineering of internal processes
- Digital integration between departments and with national digital platforms
Data Management and Quality
- Ability to collect, manage and use Open Data
- Interoperability between databases and ICT systems
Privacy
- Data protection and regulatory compliance (e.g. GDPR)
The Italian Digital Data Platform (PDND) provides a set of shared rules to simplify interoperability agreements, streamlining application processes and reducing administrative burdens and procedures. The PDND also provides the API Catalog, containing the e-services published by government agencies to manage data access requests that can be integrated into citizen services.
State-of-the-Art in South Adriatic
Here you find a brief of the SoA in the South Adriatic regions regarding the level of development and recent enhancements of Information Management. These contents represent the results of an assessment on digitalisation conducted within public entities of the involved regions by local working groups.
SoA in Italy
Process simplification linked to digitalization has been achieved in full by 38% of municipalities and partially by 43%, leaving 19% without any simplification effect. Integration between determination systems and other administrative services, such as mandatory publications, document management, accounting and IT protocol, is high (90%), but integration with demographic services stands at only 37%, indicating room for improvement.
But integration between front-office systems (used for citizen-facing services) and back-office systems (handling internal administrative processes) is often partial or absent. In many municipalities, service portals and internal management applications operate in silos, resulting in duplicated data entry and slower processing times. Only a minority of municipalities report seamless interoperability between these layers, where information submitted online by citizens automatically updates internal systems without manual intervention.
Strengthening this front-to-back integration would not only improve efficiency and accuracy, but also enhance the user experience and support real-time monitoring of service delivery.