Information Domain
Focuses on the digitalization of internal processes, data quality and management, interoperability, and compliance with privacy regulations.
Process Digitalization
- Automation and re-engineering of internal processes
- Digital integration between departments and with national digital platforms
Data Management and Quality
- Ability to collect, manage and use Open Data
- Interoperability between databases and ICT systems
Privacy
- Data protection and regulatory compliance (e.g. GDPR)
The Italian Digital Data Platform (PDND) provides a set of shared rules to simplify interoperability agreements, streamlining application processes and reducing administrative burdens and procedures. The PDND also provides the API Catalog, containing the e-services published by government agencies to manage data access requests that can be integrated into citizen services.
State-of-the-Art in South Adriatic
Here you find a brief of the SoA in the South Adriatic regions regarding the level of development and recent enhancements of Information Management. These contents represent the results of an assessment on digitalisation conducted within public entities of the involved regions by local working groups.
🇮🇹 SoA in Italy
Process simplification linked to digitalization has been achieved in full by 38% of municipalities and partially by 43%, leaving 19% without any simplification effect. Integration between determination systems and other administrative services, such as mandatory publications, document management, accounting and IT protocol, is high (90%), but integration with demographic services stands at only 37%, indicating room for improvement.
But integration between front-office systems (used for citizen-facing services) and back-office systems (handling internal administrative processes) is often partial or absent. In many municipalities, service portals and internal management applications operate in silos, resulting in duplicated data entry and slower processing times. Only a minority of municipalities report seamless interoperability between these layers, where information submitted online by citizens automatically updates internal systems without manual intervention.
Strengthening this front-to-back integration would not only improve efficiency and accuracy, but also enhance the user experience and support real-time monitoring of service delivery.
APULIA Region
Small (<5.000 inhabitants), intermediate (5.000-15.000), medium (15.000-50.000), large municipalities (more than 50.000). Small municipalities are not considered due to the low number of respondents.
Results show that the Information domain is one of the most advanced areas of digital maturity among municipalities in the Apulia Region. Most administrations are positioned in the medium maturity band, while a significant share has achieved high maturity, confirming the progressive consolidation of data management practices, process digitalization and regulatory compliance.
The domain includes three key components: Process Digitalization, Data Management and Quality, and Privacy. Among these, Privacy emerges as the strongest area. The widespread adoption of data protection measures and compliance procedures demonstrates that municipalities have successfully integrated regulatory requirements into their administrative operations, achieving high levels of maturity in GDPR-related practices.
Process Digitalization also shows positive results, with many municipalities having already introduced digital workflows, automated procedures and integration mechanisms between departments and national digital platforms. These developments indicate that the modernization of administrative processes is well underway and represents a solid foundation for further digital transformation.
The main challenge concerns the use of data for analytical and strategic purposes. While municipalities are increasingly able to collect, manage and protect data, the adoption of advanced data management practices, interoperability solutions and decision-support systems remains more limited. As a result, the potential of data to inform policies, improve services and support evidence-based decision-making is not yet fully exploited.
Large municipalities generally achieve the highest maturity levels, particularly in privacy and process digitalization, while intermediate municipalities show greater variability. Overall, the findings reveal a clear strength in compliance and operational digitalization, but also highlight the need to strengthen data-driven governance and the strategic use of information to support decision-making and public value creation.
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MOLISE Region
Small (<1000 inhabitants), medium (1000-2500), larger municipalities (2500-8000). The 4 bigger cities are not considered in the analysis.
This is one of the strongest areas overall, especially for GDPR compliance and the digital management of internal processes. It shows the clearest evidence of a compliance-driven maturity model. Data protection is highly consolidated across all municipality sizes, and no low performers emerge at aggregate level. At the same time, the more strategic use of information for decision-making is less developed, which creates a gap between regulatory compliance and operational utility.
Large municipalities are the regional leaders, with the strongest overall performance and the highest score in the domain. Medium municipalities are especially strong in internal processes and decision support, reaching the most balanced and mature profile overall. Small municipalities also perform well in GDPR compliance, but their use of information as a management tool is less stable and more uneven.
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🇲🇪 SoA in Montenegro
GDPR recorded the strongest performance within the domain, showcasing a balanced distribution between medium and high maturity levels. This highlights a high level of institutional awareness and solid execution regarding data protection and regulatory compliance. Internal Processes float at medium-level indicating that while information management and procedural structures are partially established, they are not yet fully optimized or standardized across the entire system. Decision Support reflects a moderate capacity revealing that information systems are not yet fully integrated into operational and strategic management practices. Data exists, but it is not yet systematically leveraged to drive day-to-day decision-making.
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