Avansis Online is a digital platform implemented by Caracal City Hall, in Romania, with the goal of improving the delivery of public services in relation to citizens. Active since November 2023, the platform is accessible 24/7 and allows both authenticated and non-authenticated users to interact directly with the local administration…
INAD is Italy’s National Index of Digital Domiciles, listing certified email addresses (PEC) for individuals, certain professionals, and private entities. It enables legally valid digital communication with public administrations. Registration is done via domiciliodigitale.gov.it using SPID, CIE, or CNS. The system ensures faster, paperless, and secure delivery of official notifications.…
The CiThe FICEP project, co-funded by the European Commission, established Italy’s national eIDAS node—its first cross-border identity server. Led by AgID in partnership with Infocert, the Polytechnic University of Turin, and Telecom Italia, the initiative enables Italian citizens to access public and private online services across the EU using SPID…
The City of Palermo has launched an advanced Smart City Control Room (CoRo), designed to monitor and manage key urban services in real time. Located at the Municipal Police Headquarters, the CoRo integrates AI, big data, georeferenced platforms, and a network of sensors and cameras to oversee areas such as…
TESTA (Trans-European Services for Telematics between Administrations) is a secure and private IP-based network developed and maintained by the European Commission. It enables confidential data exchange among public administrations and institutions across EU Member States and associated countries, playing a vital role in European digital sovereignty and cross-border interoperability. The…
The belief that citizens, especially the elderly, always prefer in-person public services is rooted in generalization, organizational inertia, and fear of change. The solution isn’t to replace physical with digital services, but to integrate them smartly through a multichannel approach. This involves designing user-friendly digital tools, offering assistance for the…
