Albania is undergoing one of its most significant institutional transformations, with over 95% of public services now fully digitized and accessible through the e-Albania platform. The platform, which serves 3.3 million users both at home and abroad, has processed 49 million services since 2020, saving citizens and businesses an estimated…
“Diella” is the first AI Minister based on artificial intelligence (AI), initially developed by the National Agency for Information Society (AKSHI) and later officially appointed by Prime Minister of Albania as the “Virtual Minister for Public Procurement”. Representing the Minister of State for Artificial Intelligence, Diella symbolizes a bold step…
Montenegro is taking major steps toward a fully digital public administration, positioning itself as a regional leader in digital transformation. In February 2025, the Government of Montenegro adopted the Public Services Digitalization Plan 2025–2027, a strategic roadmap designed to enhance efficiency, transparency, and accessibility of public services for citizens and…
INAD is Italy’s National Index of Digital Domiciles, listing certified email addresses (PEC) for individuals, certain professionals, and private entities. It enables legally valid digital communication with public administrations. Registration is done via domiciliodigitale.gov.it using SPID, CIE, or CNS. The system ensures faster, paperless, and secure delivery of official notifications.…
The CiThe FICEP project, co-funded by the European Commission, established Italy’s national eIDAS node—its first cross-border identity server. Led by AgID in partnership with Infocert, the Polytechnic University of Turin, and Telecom Italia, the initiative enables Italian citizens to access public and private online services across the EU using SPID…
The City of Palermo has launched an advanced Smart City Control Room (CoRo), designed to monitor and manage key urban services in real time. Located at the Municipal Police Headquarters, the CoRo integrates AI, big data, georeferenced platforms, and a network of sensors and cameras to oversee areas such as…
