The belief that citizens, especially the elderly, always prefer in-person public services is rooted in generalization, organizational inertia, and fear of change. The solution isn’t to replace physical with digital services, but to integrate them smartly through a multichannel approach. This involves designing user-friendly digital tools, offering assistance for the…
The report highlights both progress and critical challenges for public administration capabilities and services within the EU’s digital transformation. While there have been advancements, significant gaps remain, particularly concerning digital skills, technological dependencies, and administrative complexity. The report notes steady progress in the digitalization of key public services in 2024.…
AI will drive business transformation in 2025, shifting from an experimental approach to an integrated strategy. Public administration is an ideal field for AI due to its high volume of documents and data. While 50% of global workforce tasks could be automated, this figure could reach 60-80% in the public…
AI is rapidly transforming Italy’s public administration. An Amazon Web Services study reveals 42% of Italian public organizations use AI, boosting efficiency (+66%), decision-making (+64%), and citizen experience (+45%). Most public workers (79%) foresee AI transforming the sector in five years. Key obstacles include training staff, recruiting AI talent, budget…
SDG is the European project that establishes a single point of access to the services of the public administrations
Interoperable Europe has released a new Public Sector Tech Watch report titled Analysis of the Generative AI Landscape in the European Public Sector.
