AI in Public Administration balances efficiency and sustainability. While boosting operational speed and ESG goals, it also consumes vital resources like water. From waste management to crisis prediction, AI optimizes urban life.
The European Commission established the European Artificial Intelligence Office (AI Office) in January 2024 as a central institutional body responsible for supporting the implementation and enforcement of the EU Artificial Intelligence Act (AI Act).
Italy is rapidly improving the digitalisation of public services, while still struggling to close gaps in digital skills and the ICT workforce, according to the European Commission’s Digital Decade 2025 country report
Albania is undergoing one of its most significant institutional transformations, with over 95% of public services now fully digitized and accessible through the e-Albania platform. The platform, which serves 3.3 million users both at home and abroad, has processed 49 million services since 2020, saving citizens and businesses an estimated…
“Diella” is the first AI Minister based on artificial intelligence (AI), initially developed by the National Agency for Information Society (AKSHI) and later officially appointed by Prime Minister of Albania as the “Virtual Minister for Public Procurement”. Representing the Minister of State for Artificial Intelligence, Diella symbolizes a bold step…
Montenegro is taking major steps toward a fully digital public administration, positioning itself as a regional leader in digital transformation. In February 2025, the Government of Montenegro adopted the Public Services Digitalization Plan 2025–2027, a strategic roadmap designed to enhance efficiency, transparency, and accessibility of public services for citizens and…
