Italy has implemented a structured digital ecosystem for dematerialising public administration communications with citizens, centred on the SEND platform. By integrating legal notification services, digital identity, multichannel delivery (IO app, PEC, paper fallback) and payment systems, the model ensures legal validity, efficiency and inclusiveness. This approach represents a scalable reference for digital government transformation. Links below to read more about this initiative.

• official description of the SEND platform, its architecture and role in managing legally valid digital notifications 
• detailed explanation of notification workflows, delivery channels and legal notification states. 
• overview of the IO app as a user interface for accessing public services and receiving notifications. 
• official registry enabling digital domicile for citizens and supporting legal digital communications.