The CiThe FICEP project, co-funded by the European Commission, established Italy’s national eIDAS node—its first cross-border identity server. Led by AgID in partnership with Infocert, the Polytechnic University of Turin, and Telecom Italia, the initiative enables Italian citizens to access public and private online services across the EU using SPID…
The City of Palermo has launched an advanced Smart City Control Room (CoRo), designed to monitor and manage key urban services in real time. Located at the Municipal Police Headquarters, the CoRo integrates AI, big data, georeferenced platforms, and a network of sensors and cameras to oversee areas such as…
Objectives and scope of the initiative or experience The Basic Cybersecurity Handbook for Public Administration Employees is an operational guide designed to raise awareness and strengthen digital security practices within Italy’s public sector. Its primary objective is to address the growing number of cyber incidents—often triggered by human error—by fostering…
TESTA (Trans-European Services for Telematics between Administrations) is a secure and private IP-based network developed and maintained by the European Commission. It enables confidential data exchange among public administrations and institutions across EU Member States and associated countries, playing a vital role in European digital sovereignty and cross-border interoperability. The…
The Apulia Region’s Digital Agenda 2030 aims to create a more digital and sustainable society. Its objectives focus on: developing digital skills for education, work, and reducing inequalities; building secure and sustainable digital infrastructures for energy efficiency and mobility; fostering the digital transformation of businesses for economic growth and environmental…
The belief that citizens, especially the elderly, always prefer in-person public services is rooted in generalization, organizational inertia, and fear of change. The solution isn’t to replace physical with digital services, but to integrate them smartly through a multichannel approach. This involves designing user-friendly digital tools, offering assistance for the…
