AI is rapidly transforming Italy’s public administration.

An Amazon Web Services study reveals 42% of Italian public organizations use AI, boosting efficiency (+66%), decision-making (+64%), and citizen experience (+45%). Most public workers (79%) foresee AI transforming the sector in five years.

Key obstacles include training staff, recruiting AI talent, budget constraints, and addressing digital literacy gaps, especially for seniors. Hiring new digital-skilled personnel is also a significant challenge, taking an average of 6 months to fill positions. [source]