INAD is Italy’s National Index of Digital Domiciles, listing certified email addresses (PEC) for individuals, certain professionals, and private entities. It enables legally valid digital communication with public administrations. Registration is done via domiciliodigitale.gov.it using SPID, CIE, or CNS. The system ensures faster, paperless, and secure delivery of official notifications.…
The CiThe FICEP project, co-funded by the European Commission, established Italy’s national eIDAS node—its first cross-border identity server. Led by AgID in partnership with Infocert, the Polytechnic University of Turin, and Telecom Italia, the initiative enables Italian citizens to access public and private online services across the EU using SPID…
The City of Palermo has launched an advanced Smart City Control Room (CoRo), designed to monitor and manage key urban services in real time. Located at the Municipal Police Headquarters, the CoRo integrates AI, big data, georeferenced platforms, and a network of sensors and cameras to oversee areas such as…
The Apulia Region’s Digital Agenda 2030 aims to create a more digital and sustainable society. Its objectives focus on: developing digital skills for education, work, and reducing inequalities; building secure and sustainable digital infrastructures for energy efficiency and mobility; fostering the digital transformation of businesses for economic growth and environmental…
The belief that citizens, especially the elderly, always prefer in-person public services is rooted in generalization, organizational inertia, and fear of change. The solution isn’t to replace physical with digital services, but to integrate them smartly through a multichannel approach. This involves designing user-friendly digital tools, offering assistance for the…
The report highlights both progress and critical challenges for public administration capabilities and services within the EU’s digital transformation. While there have been advancements, significant gaps remain, particularly concerning digital skills, technological dependencies, and administrative complexity. The report notes steady progress in the digitalization of key public services in 2024.…
